General Terms and Conditions (GTC)

Hotel & Restaurant Gartenstadt Erfurt

Effective: October 2026

§ 1 Scope of Application

1. These General Terms and Conditions apply to all contracts concerning the provision of hotel rooms for accommodation and all related services provided by Hotel & Restaurant Gartenstadt Erfurt.

2. They apply to bookings made directly with the hotel, through the hotel's official website, by telephone, by email, or through third-party booking platforms.

3. Individually agreed terms and expressly confirmed special conditions shall take precedence over these General Terms and Conditions.

4. Any conflicting terms and conditions of the guest shall apply only if the hotel has expressly agreed to them.

§ 2 Conclusion of Contract and Reservations

1. The accommodation contract is concluded when the hotel accepts the guest's reservation.

2. Upon confirmation of the reservation, the hotel undertakes to provide the booked room in accordance with the agreed services.

3. The guest undertakes to pay the agreed accommodation price and any additional services booked.

4. Guests are not entitled to a specific room unless this has been expressly agreed upon.

5. Subletting or providing hotel rooms to unregistered third parties is not permitted without the hotel's prior consent.

§ 3 Prices and Payment Conditions

1. The prices confirmed at the time of booking shall apply.

2. All prices quoted to consumers include the applicable statutory VAT.

3. Additional services, such as breakfast, parking, or accommodation of pets, will be charged according to the agreed conditions.

4. Statutory or municipal taxes and charges, particularly the accommodation tax imposed by the City of Erfurt, shall be collected in accordance with the regulations applicable at the time of the stay, unless already included in the booking price.

5. The hotel may request advance payments or reasonable security deposits in accordance with statutory provisions and the agreed booking conditions.

6. Payment shall be made in accordance with the agreed booking conditions, but no later than upon departure, unless otherwise agreed.

7. For reservations made through third-party booking platforms, the payment conditions confirmed on the respective platform shall additionally apply.

§ 4 Arrival and Departure

1. Rooms are available from the check-in time specified in the booking confirmation.

2. On the day of departure, rooms must be vacated by the agreed check-out time.

3. Early check-in or late check-out may be arranged subject to availability and prior agreement. Additional charges may apply and will be communicated to the guest before booking.

4. The hotel offers contactless self-check-in by prior arrangement.

5. Access codes provided for self-check-in must be treated confidentially and must not be shared with unauthorized third parties.

6. In the event of late departure without prior agreement, the hotel may claim reasonable compensation for the additional use of the room. The guest retains the right to demonstrate that the hotel incurred no loss or a lesser loss.

§ 5 Cancellation and No-Show

1. Cancellations are subject to the cancellation conditions agreed upon and confirmed at the time of booking.

2. The applicable cancellation deadlines and any cancellation charges will be communicated to the guest during the booking process.

3. For bookings made through third-party booking platforms, the cancellation conditions confirmed for the respective reservation shall apply.

4. Free cancellation is possible if expressly included in the booked rate and requested within the agreed cancellation period.

5. In the event of late cancellation or failure to arrive (no-show), the hotel may claim the agreed remuneration in accordance with statutory provisions and the applicable booking conditions.

6. Any revenue obtained from reletting the room and any expenses saved by the hotel shall be taken into account in accordance with statutory provisions.

7. Separate cancellation and payment conditions may be agreed upon for group reservations and room allotments.

8. Statutory rights of withdrawal and termination remain unaffected.

§ 6 Pets

1. Dogs are warmly welcome at Hotel & Restaurant Gartenstadt Erfurt.

2. A fee of EUR 20.00 per dog per night applies.

3. Guests must notify the hotel of any dogs accompanying them at the time of booking or, at the latest, before arrival.

4. Dogs must remain under the supervision of their owners. Guests must ensure that their animals do not disturb or endanger other guests.

5. Dogs must generally be kept on a leash in all public areas of the hotel.

6. The hotel may request that dogs be removed from the room during housekeeping services.

7. Dogs are not permitted on beds or upholstered furniture.

8. Dog owners shall be liable, in accordance with statutory provisions, for damage or exceptional soiling caused by their animals.

9. The regular pet fee covers the usual additional cleaning requirements. In cases of exceptional soiling, the hotel may charge the demonstrably necessary additional cleaning costs, provided the guest is responsible.

10. Statutory special provisions apply to recognized assistance dogs. Legal rights of access remain unaffected.

§ 7 Smoking Policy

1. All hotel rooms are non-smoking rooms.

2. Smoking is prohibited in all guest rooms and in designated indoor areas of the hotel. This also applies to electronic cigarettes.

3. Smoking is permitted only in designated outdoor areas.

4. In the event of a violation of the smoking ban, the hotel may charge the demonstrably necessary additional cleaning and odor-removal costs, provided the guest is responsible for the violation.

5. Further statutory claims for damages remain unaffected.

§ 8 Forgotten Items and Forwarding Service

1. Items left behind at the hotel will be handled in accordance with statutory provisions and, where possible, stored securely.

2. Forgotten items may be collected personally from the hotel by prior arrangement.

3. At the guest's express request, the hotel may arrange for forgotten items to be forwarded.

4. For forwarding items within Germany, the hotel charges a flat service and shipping fee of EUR 25.00 per shipment. This fee includes staff handling, identification of the item, packaging, preparation for dispatch, and postage for standard domestic shipping.

5. Items will only be forwarded at the guest's request and after the guest has agreed to the service and shipping fee in advance.

6. Different charges may apply to particularly heavy or bulky items and international shipments. Any such charges will be communicated to and agreed upon with the guest in advance.

7. The guest's statutory rights and the statutory provisions governing the safekeeping of property and liability remain unaffected.

§ 9 Loss of Room Keys and Access Devices

1. Room keys, key cards, and other access devices provided to guests must be handled with care and protected against access by unauthorized persons.

2. The loss of a room key, key card, or other access device must be reported to the hotel immediately.

3. If the guest is responsible for the loss, the hotel may charge the actual, necessary, and reasonable costs of replacement or reprogramming.

4. If the loss of a key or access device creates a specific security risk requiring replacement of locks or parts of the locking system, the hotel may claim reimbursement of the necessary costs actually incurred in accordance with statutory provisions.

5. Replacement costs for a locking system shall not be charged solely on the basis of a theoretical security risk, but only where compensable damage has actually occurred.

6. The hotel may charge a previously agreed service fee for the additional provision of a replacement key or access device requested by the guest.

7. Statutory liability requirements and the guest's legal defenses remain unaffected.

§ 10 Parking Facilities

1. Hotel parking spaces are available subject to availability and the agreed conditions.

2. Guests are not entitled to a particular parking space unless expressly agreed upon.

3. Additional parking fees may apply.

4. Unless separately agreed, the provision of a parking space does not constitute a custody agreement.

5. The hotel shall be liable for damage to vehicles and items left inside them in accordance with statutory provisions.

6. Access roads, emergency exits, emergency vehicle routes, and designated restricted areas must be kept clear at all times.

§ 11 Room Use and House Rules

1. Hotel rooms and facilities must be treated with care.

2. Guests are requested to be considerate of others, particularly during nighttime quiet hours.

3. Parties and events in hotel rooms are not permitted without the hotel's prior consent.

4. The use of personal cooking appliances, heating devices, or other equipment posing an increased fire risk is prohibited without express permission. Ordinary personal electrical devices may be used for their intended purpose.

5. Accommodation of additional, unregistered overnight guests is only permitted with the hotel's prior approval.

6. In the event of serious violations of the house rules, the hotel may terminate the accommodation contract in accordance with statutory provisions and taking into account the circumstances of the individual case.

§ 12 Damage and Exceptional Cleaning

1. Guests are required to treat the rooms, furniture, and equipment provided with care.

2. Any damage or exceptional soiling should be reported to the hotel as soon as possible.

3. Guests shall be liable for damage culpably caused to the hotel's furnishings or equipment in accordance with statutory provisions.

4. In cases of exceptional soiling beyond normal room use, the hotel may charge the demonstrably necessary additional cleaning costs, provided the guest is responsible.

5. Standard final cleaning of the room is included in the agreed accommodation price.

§ 13 Breakfast and Restaurant

1. Where breakfast has been booked, it will be available during the published breakfast hours.

2. Breakfast services not used will only be refunded where contractually agreed or required by law.

3. The restaurant operates according to its published opening hours.

4. Restaurant table reservations are independent of the accommodation contract unless the relevant restaurant service is included in the hotel reservation.

5. For half-board packages, the services and conditions agreed upon in the booking confirmation shall apply.

§ 14 Hotel Liability

1. The hotel shall be liable for damages in accordance with statutory provisions.

2. Liability for guests' property brought onto the premises shall be governed in particular by Sections 701 et seq. of the German Civil Code (Bürgerliches Gesetzbuch – BGB).

3. Statutory liability provisions concerning money, valuables, and other property brought onto the premises remain unaffected.

4. Any limitation of liability shall not apply to damages resulting from injury to life, body, or health caused by a culpable breach of duty by the hotel, its legal representatives, or its agents.

5. Liability for intentional or grossly negligent breaches of duty and for culpable breaches of material contractual obligations shall also remain unaffected in accordance with statutory provisions.

6. Guests are kindly requested to report any noticeable defects or disturbances during their stay as soon as possible so that the hotel can take appropriate remedial action.

§ 15 Group Reservations and Corporate Clients

1. Separate agreements may be concluded for group reservations, corporate bookings, and room allotments.

2. Such agreements may include special room rates, payment terms, cancellation periods, and release dates for unreserved rooms.

3. A room allotment is only considered agreed upon when expressly confirmed by the hotel.

4. Rooms not booked within the agreed release period will be returned to general availability in accordance with the individually agreed conditions.

5. For rooms that have been firmly booked and are not cancelled within the agreed cancellation period, the applicable cancellation conditions and statutory provisions shall apply.

§ 16 Data Protection

1. Guests' personal data will be processed exclusively in accordance with applicable data protection laws.

2. Data processing is carried out in particular for reservation management, performance of the accommodation contract, and compliance with statutory obligations.

3. Further information regarding the processing of personal data can be found in the hotel's separate Privacy Policy.

§ 17 Final Provisions

1. The laws of the Federal Republic of Germany shall apply. Mandatory statutory consumer protection provisions remain unaffected.

2. For disputes involving merchants and other contractual partners for whom such an agreement is legally permissible, Erfurt shall be the agreed place of jurisdiction, to the extent permitted by law.

3. For consumers, the statutory rules governing jurisdiction shall apply.

4. Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provisions.

Hotel & Restaurant Gartenstadt Erfurt

We look forward to welcoming you to our hotel and wish you a pleasant and relaxing stay.